Refund Policy

Refund Eligibility

30-Day Money-Back Guarantee

For new subscribers, we offer a 30-day money-back guarantee:

• Full refund available within 30 days of your first subscription payment
• Applies to both monthly and annual subscription plans
• No questions asked if you're unsatisfied with our conversion quality
• Refund includes all fees and charges from your initial purchase

Service Interruption Refunds

If our service experiences significant downtime:

• Automatic service credits for outages exceeding 4 hours
• Prorated refunds for extended outages (over 24 hours)
• Priority support to resolve any conversion issues
• Extended subscription time to compensate for lost access

Subscription Refund Terms

Monthly Subscriptions

For monthly billing cycles:

• 30-day guarantee applies to your first month only
• Subsequent months: No refunds, but you can cancel anytime
• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the period ends
• Automatic renewal stops when you cancel

Annual Subscriptions

For yearly billing cycles:

• 30-day full refund window from initial purchase
• After 30 days: Prorated refunds on a case-by-case basis
• Exceptional circumstances (service failures, billing errors) may qualify
• Unused months will be calculated at monthly subscription rates

Automatic Renewal and Refunds

For automatically renewed subscriptions:

• Cancel before renewal to avoid charges
• Renewal charges are generally non-refundable
• Exception: Technical issues preventing cancellation
• We'll send renewal reminders 7 days before charging

What Qualifies for Refunds

Technical Issues

You may be eligible for a refund if:

• Consistent conversion failures despite proper file formats
• Significant accuracy issues with our OCR technology
• Inability to access your subscription features
• Upload problems not related to your internet connection
• Our support team cannot resolve technical issues within 7 days

Billing Errors

Immediate refunds for:

• Duplicate charges due to payment processing errors
• Incorrect subscription tier billing
• Charges after successful cancellation
• Currency conversion errors or unexpected fees

Privacy or Security Concerns

While our automatic 12-hour deletion and no-access policy protect your data, refunds are available if:

• We fail to delete your documents within the promised timeframe
• Security breach affecting your uploaded files (highly unlikely)
• Unauthorized access to your account by our staff (impossible by design)

What Doesn't Qualify for Refunds

Usage-Based Limitations

Refunds may be reduced or denied if:

• You've extensively used the service (e.g., converted 100+ documents)
• Requesting refund after consuming most of your monthly limits
• Pattern of subscribing and immediately requesting refunds
• Violating our Terms of Service during the subscription period

How to Request a Refund

Step-by-Step Process

To request a refund:

1. Contact Support: Email [email protected]
2. Provide Details: Include your account email and reason for refund
3. Technical Issues: Describe any problems you experienced
4. Review Process: We'll review within 2-3 business days
5. Resolution: Refund processed or alternative solution offered

Required Information

Please include in your refund request:

• Account email address used for subscription
• Subscription start date and billing amount
• Detailed reason for requesting refund
• Screenshots or error messages (if technical issues)
• Preferred refund method (original payment method recommended)

Refund Processing Timeline

Processing Times

Once your refund is approved:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfers: 5-7 business days
• Digital Wallets: 1-3 business days

Partial Refunds

In some cases, we may offer partial refunds:

• Prorated amounts for annual subscriptions used beyond 30 days
• Service credits instead of cash refunds
• Extended subscription time to make up for issues
• Upgraded features at no additional cost

Alternatives to Refunds

Service Credits

We often provide service credits instead of refunds:

• Additional conversion credits for technical issues
• Extended subscription time for service interruptions
• Upgrade to higher tier at no additional cost
• Priority customer support for future issues

Account Adjustments

Other solutions we might offer:

• Switching to a different subscription tier
• Pausing subscription instead of canceling
• Custom conversion assistance for problematic documents
• Training on optimal file preparation techniques

Dispute Resolution

If You Disagree with Our Decision

If your refund request is denied and you disagree:

• Request escalation to our billing manager
• Provide additional evidence supporting your case
• Consider dispute with your payment provider as last resort
• Review our Terms of Service for additional context

Chargeback Prevention

Before initiating a chargeback with your bank:

• Contact our support team first - we often resolve issues quickly
• Chargebacks may result in account suspension
• We prefer to work directly with customers when possible
• Many chargeback requests can be avoided through communication

Data Security During Refunds

Contact Information

For refund requests and billing questions:

Policy Updates

We may update this Refund Policy periodically:

• Changes will be communicated to active subscribers via email
• Updates typically favor customer interests
• Existing subscriptions maintain terms from their signup date
• Major changes require 30-day advance notice