Privacy Policy

Information We Collect

Account Information (When You Subscribe)

For paid subscriptions, we collect minimal information necessary to provide our service:

• Email address (for account access and billing)
• Payment information (processed securely by third-party payment providers)
• Subscription preferences (plan type, renewal settings)
• Usage statistics (number of conversions, file types processed)

Technical Information

To ensure our service works reliably for your bank statement conversions:

• IP address (for security and fraud prevention)
• Browser type and version (for compatibility)
• Device information (to optimize the conversion interface)
• Error logs (to improve processing accuracy)

What We Don't Collect

How We Protect Your Privacy

Automatic File Deletion

Every file you upload for conversion is automatically and permanently deleted from our servers within 12 hours. This includes:

• Original uploaded bank statements (PDF, images, Excel files)
• Converted output files (CSV, Excel, etc.)
• Temporary processing files and cached data
• Any metadata extracted during conversion

Data Encryption

Your files are protected throughout the conversion process:

• SSL encryption for all file uploads and downloads
• Encrypted storage during the brief processing period
• Secure processing in isolated server environments
• No access logs that could reveal file contents

Access Controls

We've implemented strict access controls to ensure your privacy:

• Our staff cannot view or access your uploaded documents
• Automated processing means no human intervention required
• Regular security audits and penetration testing
• Limited access to only essential system administrators

Subscription and Billing Privacy

Payment Processing

For users with paid subscriptions:

• Payment details are processed by secure, PCI-compliant payment providers
• We do not store your credit card or banking information
• Automatic renewals respect your privacy preferences
• Billing history is encrypted and access-controlled

Usage Tracking

To manage your subscription fairly:

• We track the number of conversions against your plan limits
• File size and processing time statistics (for service optimization)
• Popular conversion formats (to improve our tools)
• All tracking is anonymized and cannot be linked to specific documents

Third-Party Services

We work with carefully selected partners who share our commitment to privacy:

Payment Processors

• Stripe, PayPal, and other secure payment gateways
• They handle billing but cannot access your uploaded documents
• All payment providers are PCI DSS compliant

Security Providers

• Cloudflare for DDoS protection and CDN services
• Security monitoring tools for fraud prevention
• None of these services have access to your financial documents

Your Rights and Controls

Account Management

You have full control over your account and data:

• Download your account data at any time
• Cancel your subscription with immediate effect
• Request deletion of your account information
• Modify your automatic renewal preferences

Data Retention

Different types of data have different retention periods:

• Uploaded documents: Automatically deleted within 12 hours
• Account information: Retained until account deletion
• Billing records: Kept for tax and legal compliance (7 years maximum)
• Usage statistics: Anonymized data retained for service improvement

International Compliance

We comply with international privacy regulations:

GDPR Compliance (European Union)

• Right to data portability and deletion
• Lawful basis for processing your data
• Privacy by design in all our systems
• Data Protection Officer available for inquiries

CCPA Compliance (California)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (note: we don't sell your data)
• Non-discrimination for exercising privacy rights

Contact Us About Privacy

We're committed to transparency about our privacy practices. If you have questions:

Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements:

• Material changes will be communicated via email to subscribers
• The updated date will always be clearly displayed
• Previous versions are available upon request
• Continued use constitutes acceptance of updates